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General Information Issues

• Delivery Notice Card Inquiry
• Order Inquiries
• Other Issues

Mail Redirection Issues

• Change of Address (Issues with smartmoves)
• Misdelivery of Mail

Claims and Refund Requests

• Lost Item (For items shipped within Canada) *
• Damaged Item (For items shipped within Canada) *
• Late Delivery on a Guaranteed Service (For items shipped within Canada) *
• USA and International Shipments

* Canada Post is performing a technical upgrade during the weekend of Friday, October 10th, 2008 @ 8:45 pm until Tuesday, October 14th, 2008 @ 5:00 am EASTERN STANDARD TIME. Please be advised that during this time period Claims and Refund Requests will be unavailable. We apologize for any inconvenience this may cause.

Commercial Service Network

• General inquiries

Get Application Support

• Ship-in-a-click | more info
• epost | more info
• PosteCS | more info
• Stamps and Gifts online | more info
• smartmoves | more info

By Phone

Monday to Friday 8:00 am to 6:00 pm local time

General Information 1-866-607-6301
(Outside of Canada 1-416-979-8822)

VentureOne 1-877-262-5762

Philatelic 1-800-565-4362

epost 1-877-376-1212

Money Order Verification 1-800-563-0444

The Postal Shop 1-866-476-8292

Telecommunication Devices for the Deaf 1-800-267-2797

Postal code Information
$1.25 per call (for a maximum of 3 postal codes)
1-900-565-2633 (E)
1-900-565-2634 (F)

By Mail