Assistance for your shopping needs

Return items purchased from shopcanadapost.ca

If you are not 100% satisfied with your purchase, you can return your order for a full refund or replacement up to 30 days after your purchase date. We will reimburse you the full purchase price of your order, minus shipping and handling fees.

You must mail back items that you wish to return at your own expense. Items will not be accepted for return at Post Offices.

Step 1:
Call 1-877-634-7597 to obtain a return authorization number.

Step 2:
Clearly mark the return authorization number on the original packing slip.

Step 3:
Ship the item to:

POSTAL SHOP,
FULFILLMENT & DISTRIBUTION CENTRE,
470 HARDY ROAD,
BRANTFORD ON  N3V 6T1

In order to be accepted, returns must meet the following conditions:

• Products must be in their original condition and packaging.
• Products must be accompanied by original receipt/packing slip, with return authorization number clearly marked.

Returning Commemorative Stamps

Customer refund requests for returning products with a value of up to $1,000 (including taxes) may be handled at a post office. Customers must have an original receipt issued by a post office when returning an item. If the product was purchased at a discount, the refund equals the discounted amount. If the product is not sold at a postal outlet, then a refund may not be available.

Customers who have purchased products through either the National Philatelic Centre or online at the Stamps and Gifts Online Store should call 1-800-565-4362 for all returns and refunds.

Money Orders

You can validate a Canada Post Money Order by calling toll free 1-800-563-0444 during regular business hours.

For enquiries regarding a lost or destroyed Money Order, the Customer must provide Canada Post with the serial number which appears on the copy of the Money Order. The Customer must also complete an Enquiry and Application for a Duplicate Money Order form (41-015-160), which is available at any post office.

Enquiry and Application for a Duplicate Money Order forms may be submitted to Money Order Services at any time. However, duplicates will only be issued, free of charge, 50 days from the date of issue of a domestic Money Order, and 90 days from the date of issue of an international Money Order.

Enquiries should be directed to:

MONEY ORDER SERVICES
CANADA POST
141 COLONNADE RD STN 25
OTTAWA ON  K1A 0B1
CANADA

Returning a Retail Purchase

Whether you got in online, through a catalogue or as a gift, and you need to send it back, we make returns easy with thousands of postal outlets across Canada.

Returning a Purchase in Canada

There are two easy ways to return goods in Canada:

1. If the item was shipped to you with a return label, use the label provided and drop the item into a street mailbox or take it to your local Post Office.
2. If the items has no return label, simply write “Return to Sender” on the original parcel and drop the item into a street mailbox or take it to your local post office.

Returning a Purchase to the USA or Internationally

Take it to your local postal outlet and select from the following services:

Rush it back for speedy refund or replacement	USA/Int’l	- Priority™ Worldwide
Get it there express for quick processing	USA/Int’l	- Xpresspost USA - Xpresspost International
Get it there the low cost way	USA/Int’l	- Expedited Parcel USA - International Surface

Learn more about our parcel service delivery options.

Be sure to check you retailer’s return policy before sending

Collecting

There are several ways to purchase philatelic products:

Online
Visit Stamps and Gifts Online

By Phone
1-800-565-4362 Canada and USA
1-902-863-6550 Other Countries

By Fax
1-902-863-6796

In writing
NATIONAL PHILATELIC CENTRE
75 ST. NINIAN ST
ANTIGONISH NS  B2G 2R8
CANADA

In Person
Visit your nearest Post Office

Stamps and Gifts Online
Application Support: stamps@canadapost.ca

Picture Postage

If you are having trouble filling out your order or are experience problems please contact the Picture Postage customer service centre:

By email:
info@picturepostage.ca

By Phone
1-866-742-7678

Monday to Friday
9:00 a.m. to 5:00 p.m. (EST)

Your image must be in jpeg format (.jpg, jpeg) and the file must be smaller that 7MB. Make sure you have the right to make copies of the photograph you are submitting. You will be solely responsible for copyright infringements. If the photograph has someone other than yourself in it, you must receive permission from all such persons before you submit the photograph. You may not make copies of the stamp. Copyright of the stamp will belong solely to Canada Post Corporation.

General Inquiries

For general inquiries please contact Canada Post's Customer Service group.