Postal Transformation – Frequently Asked Questions

• How will postal transformation help my business?
• How will Canada Post make sure it’s meeting my needs?
• How are customers selected for customer panels and why?
• Is there anything I need to do to prepare?
• I have a question / comment regarding Postal Transformation. How do I get in touch with Canada Post?
• I’d like to see more information about Postal Transformation on the website. Can I make suggestions to Canada Post on what I’m interested in learning about?

Q. How will postal transformation help my business?
A. Postal Transformation involves new ways of doing business and new technologies that will help us make changes in how we serve you, our customers.

• More choice - Reach your customers and partners across multiple channels—both physical and electronic – and enjoy more flexible delivery options whether you’re communicating, shipping or advertising.
• More integrated information - Get more detailed and timelier information for what’s being delivered and when—and all better integrated with your own systems.
• Enhanced way to build relationships - Communicate with your customers based on their preferences, from what information they want to receive from you to how they get it – all with the privacy and security Canadians demand.

Q. How will Canada Post make sure it’s meeting my needs?
A. We may be experts in the delivery and communications field, but you’re the expert in running your business.  That’s why we’ve created customer panels to help us think through any proposed changes from a customer’s perspective.  

In addition to the customer panels, regular meetings with customers and business partners are being held. We’ve also invited a cross section of executives from various industries to participate on our Board of Advisors. These “business partners” share their experience with us to ensure the customer perspective is being considered.

Q. How are customers selected for customer panels and why?  
A. We’ve selected various groups to ensure a good representation of our customers. These panels provide a range of customer perspectives to help assess and confirm new and proposed changes.  

Q. Is there anything I need to do to prepare?
A. Our goal is to keep you informed of improvements and any proposed changes, every step of the way.  Visit our Latest News page frequently for the latest updates on Postal Transformation.

Q. I have a question / comment regarding Postal Transformation. How do I get in touch with Canada Post?’
A. Your feedback is important to us. Questions or comments can be submitted to Canada Post through our online Feedback form*.

*NOTE: While we appreciate all customer input, we are currently unable to respond individually to feedback received through this form.  However, your suggestions / comments will be forwarded to the appropriate contact for consideration.

Q. I’d like to see more information about Postal Transformation on the website. Can I make suggestions to Canada Post on what I’m interested in learning about?
A. We welcome your feedback and suggestions regarding the information being provided on these pages, or for future Frequently Asked Questions content. Please submit all suggestions via our online Feedback form*.

* NOTE: While we appreciate all customer input, we are currently unable to respond individually to feedback received through this form.  However, your suggestions / comments will be forwarded to the appropriate contact for consideration.