Customer Service

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Customer Service Vision Statement

At Canada Post, our top priority is customer service! As such, we recognize we must continue improving our performance to meet the highest standards of quality and surpass the expectations of our customers.

Canada Post remains steadfastly committed to service excellence as well as providing its customers with seamless, value-managed experiences that meet or exceed their expectations.

The Corporation will continue honing its ability to identify and understand specific attributes of their customers' business drivers.

Service Expectation

Customer Service - connecting you with us
As Canada's national postal service, Canada Post holds a valued position of trust and public accountability for the mail it delivers on behalf of Canadian business, government and the public at large. In fact, Canada Post's operations and its very reputation depend on the way it protects all mail in the care of our more than 70,000 Canada Post employees or a contracted representative.

Canada Post's commitment to service excellence is anchored on the timely anticipation and response to customer needs and requirements by:

providing a wide range of products and services that offer reliability, convenience and value;
developing and implementing standards which promote service and product excellence;
ensuring postal outlets and street furniture are accessible, safe, clean and customer-friendly;
providing relevant, accurate and straight-forward product and service information;
dealing with customers in a courteous, attentive and non-discriminatory manner, respecting language and privacy rights and CPC's Operating Principles and Code of Conduct;
providing after-sale care which customers can trust, including prompt and fair resolution of enquiries and claims
the honouring of all promises and commitments;
striving for continuous improvement in all aspects of product and service quality, including financial and administrative processes.